R RAAGS.

SYSTEMS / SECURITY / SUPPORT

RAGHAVAN KS · MELBOURNE, AU

RAGHAVAN KS

IT support, infrastructure configuration, cybersecurity and systems troubleshooting across hybrid technology environments.

Explore the work ↘ Get in touch
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01

IDENTITY

Technical depth,
human context.

Enthusiastic Technical Support Analyst with 3+ years of experience in providing IT support, root cause analysis, and infrastructure configuration for fast-paced technology environments.

Experienced in networking fundamentals, Linux scripting, server configuration, and monitoring dashboards. Known for delivering outstanding customer service and resolving issues efficiently across hybrid environments.

Actively seeking to transition into Level 2-3 responsibilities through continued technical training and mentorship.

3+ years technical support
200+ end users supported at Dispensed
Top 3% TryHackMe
M.Cyber Deakin University
02

EXPERIENCE LOG

Where the systems
meet the people.

12 / 2025 — PRESENT ANZ

Desktop Engineer L2

Adidas · Swift Computers X HCL

  • Enterprise endpoint and infrastructure support across retail and corporate environments.
  • Identity and access using Active Directory, including provisioning, deprovisioning and role mirroring.
  • Secure endpoint management with Microsoft Intune across Windows 11 and iOS.
  • Privileged access workflows using Delinea PAM and LAPS-managed credentials.
  • Azure Virtual Desktop, Bomgar, OS imaging, provisioning and network hardware support.
  • ServiceNow incident tracking, vulnerability reduction, backup/recovery and VIP support.
08 / 2025 — 10 / 2025 AU

Casual Academic Cybersecurity

Deakin University

  • Supported IT networking and cybersecurity courses for ~150 master's students.
  • Marked assignments and provided constructive feedback to ~250 students.
  • Troubleshot technical issues across multiple operating systems and applications.
05 / 2024 — 07 / 2025 AU / NZ / UK

Incident Support Liaison

Dispensed

  • Frontline technical support for clinical IT solutions and VoIP tools.
  • ITIL-aligned incident, problem and request management using Jira Service Management.
  • Supported 200+ end users across desktops, laptops, printers and conferencing peripherals.
  • Root cause analysis, automation/process improvement and configuration/security testing.
  • Supported a Django-based internal SaaS application using Django Admin for user issues, backend errors, permissions, data validation and API token troubleshooting.
11 / 2022 — 05 / 2024 SG / AU

System Support Intern

Green Been Tech

  • Frontline support through email, phone and in-person assistance.
  • Windows and Linux server administration, OS patching, configuration and endpoint security.
  • MDM deployment and setup using Jamf and Intune for onboarding and policy compliance.
  • POS peripheral deployment, IT asset inventory and technical documentation.
10 / 2021 — 01 / 2022 INDIA

IT Security Intern

Bosch

  • Observed and reviewed secure coding practices and application controls.
  • Executed penetration testing and documented vulnerabilities with remediation guidance.
03

SYSTEMS / SECURITY

A working map of
the toolkit.

CORE RAGHAVAN
IDENTITY AD · IAM · MFA
ENDPOINT INTUNE · LAPS
PLATFORM AVD · AWS IAM
SECURITY WAZUH · WAF · IDS/IPS
01 / SUPPORT

IT Helpdesk · Service Desk · Ticketing Systems · Remote Support · SaaS Platform Support · Log Analysis · SolarWinds · Looker Studio · SQL · Jamf

02 / SCRIPTING

Excel · Linux CLI · Bash · Shell · Python · Power Automate · Jira · SQL · Django

03 / PLATFORMS

Windows · Linux · AWS IAM · Microsoft 365 · Windows 11 · iOS · macOS

04 / SECURITY

MFA · ISO 27001 · HIPAA · GDPR · Penetration Testing · SAT · GoPhish · Safeline WAF · Wazuh

05 / MONITORING

Custom Dashboards · Platform Alerts · System Logs · Jira Automations · Sentry

06 / PRACTICE

TryHackMe Top 3% · API Security Fundamentals · ANZ & Mastercard Forage · Preparing for OSCP & CISM · GRC / Vanta

04

SELECTED WORK

Not a gallery.
A technical record.

A / 01

SECURITY PRACTICE

Home lab security stack

Hands-on with Safeline Web application firewall, SIEM (Wazuh), IDS/IPS concepts, encryption practices, and IAM scripting in a home lab environment.

Wazuh Safeline WAF IAM IDS / IPS Encryption
MODE HANDS-ON DOMAIN SECURITY
PROJECT ARCHIVE

The current resume does not list standalone software projects. Rather than invent project claims, this portfolio treats your documented security practice, infrastructure work and professional experience as the primary body of work.

05

EDUCATION / CONTINUOUS LEARNING

The engineer
keeps learning.

2020 — 2023
Master of Cybersecurity Deakin University · VIC
2015 — 2019
Bachelor of Computer Science SRK Institute of Technology · AP
CURRENT
OSCP & CISM Preparing
06

OPEN CHANNEL

Let's solve
something difficult.

For technical opportunities, collaboration or a conversation about systems, security and infrastructure.

raghavanks71@gmail.com ↗ loadin..